Today, more than ever, speed and simplicity rule, and customized service is the name of the game. When making decisions, engineering new products, or designing new services at Nautilus, we always start with the question; Will this make doing business with us faster and easier?
At Nautilus, it is paramount that we stay in touch with our General Agent partners ensuring we have our finger on the pulse of what they want and need, so we can thoughtfully and proactively craft ways to deliver more. We listen carefully and respond professionally. We’ve established multiple channels to create and sustain this dialogue, including: one-on-one meetings, Agent Council, Tech Council, NexGen committee, and surveys, to name just a few.
Some of our most notable achievements include our online learning tool, Nautilus University, Nautilus+, our easily identifiable menu of preferred and profitable classes of business, and our easy-to-use eGuide. Our eGuide is a robust, comprehensive tool affording customers a customizable tool that allows them to quickly find state and agency exception pages, specific guidelines for general authority and lines of business, and class of business pages.
Our passion for service doesn’t stop with our General Agents; it applies to our policyholders and claimants too. At the core of what we do, we sell a promise – a promise to protect against covered losses. Our claims professionals have a focused, transparent approach to communication and service.
The Nautilus mission is to make business easy, and one way we do that is through technological advances. Technology is constantly reshaping the insurance industry. We continuously evaluate what we have in place compared to what is trending and developing. Our eye is always on the prize of using technology to adjust our services and offerings to match the demands of our General Agents.
The efforts we make as a company are nothing without the people behind them. Our employees have the desire and drive to always improve our core values of underwriting discipline, ease of use technology, and outstanding customer service. Our Agent Partners share our passion for these values. All we achieve, we achieve together. That is how we deliver swift, simple, solid solutions for mutual success.
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Nautilus Insurance Group products and services are provided through various Surplus Lines insurance company subsidiaries of W. R. Berkley Corporation and offered through licensed Surplus Lines brokers. Not all products and services may be available in all jurisdictions, and the coverage provided by any insurer is subject to the actual terms and conditions of the policies issued. Surplus Lines insurance carriers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. ©2021 Nautilus Insurance Group. All rights reserved.